Frequently Asked Questions

Everything you need to know about your Illusions Lingerie experience.

How do I find my perfect fit?

We provide a comprehensive Size Guide on every product page. If you are between sizes, we recommend measuring yourself according to our instructions or contacting our fit specialists for a personalized recommendation.

What is your return policy on intimate apparel?

For hygiene reasons, we only accept returns on items that are unworn, unwashed, and have all original tags and hygiene liners intact. Returns must be initiated within 30 days of delivery.

How should I care for my delicate items?

To preserve the lace and fabric integrity, we recommend hand washing in cold water with a gentle detergent. Always air dry your lingerie and avoid using a tumble dryer.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your items sooner.

Is your packaging discreet?

Yes, all Illusions Lingerie orders are shipped in plain, unmarked mailers or boxes to ensure your privacy from doorstep to delivery.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at the time of checkout.